1. Keep a tight rein on your tongue
How you say something counts for far more than what you say. How many times have you been chastised on the job by your supervisor, and you walked away angry because of the tone of voice used? When confronted with a difficult situation, always say less than you think. Curbing your tongue in a stressful situation will be more likely to create fewer stressful situations because how you handle yourself in a crisis will give others confidence in you and in their ability to bring problems and issues to your attention.
2. Be careful what you promise to others
If you intend to make promises, you had better be prepared to keep them, no matter what the cost. The easiest way to lose the respect of others is by guaranteeing things that you are either unable or unwilling to deliver. When you tell someone that you intend to do something, it is your responsibility to see to it that you follow through. Others will note an irresponsible attitude and be wary of approaching you on any level in the future if you continually break your promises.
3. Be kind and encouraging to others
Never let an opportunity to show kindness or encouragement to others to pass you by. Praise good work, regardless of who did it. Sometimes you can turn even the most hardened of your fellow workers into real softies once they realize that you are not afraid to compliment them or give encouraging words, despite how they may perceive you ordinarily. At the same time, when giving criticism, do it helpfully and gently, never spitefully. Show concern for another's feelings and well being. You will benefit greatly from even the smallest kindness shown.
4. Take an interest in other people
Learn about others' interests, their homes and families, and even their problems. Gaining the confidence of fellow workers is made much easier when you demonstrate that you have a caring attitude. When others are joyful, rejoice with them; when troubled or in mourning, be sympathetic. Let everyone with whom you have contact, no matter how humble, realize that you regard them as people of importance.
5. Be cheerful
We all carry a load of some sort, and although the old saying "misery loves company" is still widely held up as truth, keep in mind that making others miserable is truly a disservice. Don't dwell on your minor aches and pains and small disappointments. Maintaining a cheerful attitude at all times will not only make others more comfortable in your presence, but you will feel better as well.
6. Keep an open mind
Don't let yourself get into arguments. Discuss things with people rather than argue. Being disagreeable is likely to put others off; they will much prefer to deal with those who have a calm and reasoned approach. When confronted with a situation that you either disapprove of, or dislike, keep this in mind: it is the mark of a superior mind that can disagree without being disagreeable.
7. Be mindful of only your own vices and virtues
Refuse to discuss others' vices or problems. Don't allow gossip to rule your life. Tearing down another to prop yourself up is an extraordinary waste of time; furthermore, it can be very destructive. Especially in the workplace, morale is vitally important. When we lift our voices against others, we open ourselves to the thought, "I wonder what they say about me behind my back!"
8. Be careful of others' feelings
Humor at another's expense is rarely worth the trouble. Not only that, the hurt and pain felt by that person will often come when least expected. Take into account another person's feelings before you poke fun. Things said in jest are often the sharpest barbs to be felt.
9. Pay no attention to what others say about you
Remember, the person making snide or rude comments about you may not be well informed. Live in such a way that what is said about you cannot be taken to heart. Let your own actions determine how others see you, and that they will not believe the negative things said.
10. Don't worry about credit which is due you
Do your best. It's the best you can do. Concerning yourself about how much credit you receive will only burden you with more stress. Let others see your work ethic, and you will be able to take pride and pleasure in a job well done.
工作中与人相处的十条要点
1. 说话要谨慎
如何说比说的内容重要的多。有多少次由于你的主管在责备你工作时语气不当，导致你气愤的离开？当遇到困难时，要多想少说。在困境中少说话会对自己有利，因为你可以更好的把握自己，从而取得他人的信任并且借助他人的能力将所出的问题引起你的注意。
2. 不要轻易承诺
如果你决定承诺去做某事，那么无论你要付出多么大的代价，你都要遵守这个诺言。承诺别人你做不到或者不愿去做的事，最容易失去别人对你的尊重。当你告诉别人你将去做某事，你就必须按照说的去做。如果你总是食言，别人会认为你不负责任，在与你交往的日子当中，也会在某种程度上远离你
3. 善待并鼓励他人
不要错过任何一个向他人表示友好和鼓励的机会。不管是谁，只要工作完成得好就要予以表扬。不管你的同事平时怎么样看待你，只要你不吝惜地去表扬和鼓励她们，即使是最僵硬的同事关系也可以变得和谐起来。同时，当责备某人的时候，也要尽量做到有所助益且和善，不要充满恶意。时刻关心他人的感受和健康。即使是微乎其微的友好表示也能让你受益匪浅。
4. 关心他人
试着去了解他人的兴趣、家庭，甚至是他们的困难。一个注重人文关怀的上司，很容易在员工间树立威信。当大家快乐时，与他们同喜同乐；当大家感到悲伤或面对困难时，表达对他们的关心。不管你的属下有多么的谦卑普通，要让他们感觉到你对他们的重视。
5. 要开朗
我们都肩负着各种各样的负担，虽然大多数人都认可“同病相怜”这句老话，但请记住给别人带来痛苦绝对不是一件好事。不要总记着那些小伤小痛和使你沮丧的事情。时刻保持愉悦的心态，不仅仅会让其他人在看到你时觉得舒服，也会让你自己更加轻松。
6. 要大度
避免与人争论。与人讨论，但绝不是争论。总是强势的与人争论会让别人对你疏远，人们更喜欢与冷静理智的人打交道。当面对你既不赞成又不喜欢的局面时，记住一句话：高明的做法是既能够表达不赞同而又不惹人厌烦。
7. 注意到你自己的缺点和优点就好
不要谈论别人的缺点和毛病。不要让闲言闲语充斥你的生活。贬低别人来抬高自己是绝对的浪费时间，不仅如此，它还会破坏你的形象。特别是在工作的场合中，形象是及其重要的。当我们大声和人争论的时候，我们也要想一想：“别人会如何在背后议论我”
8、考虑他人感受
因为嘲弄他人给而自己带来麻烦是非常得不值得。不但如此，你可能在不经意间说出的话就会让他人受到伤害。开玩笑前一定要先考虑他人的感受。嘲笑的话语往往会比较伤人。
9. 别在意别人对自己的看法
记住，别人对自己某些恶意的评论也许是不了解自己或事情的经过，有些话是从别人那里听来的，别往心里去，让别人来充分了解自己的真正为人，那么他以后也就不会再信那些对自己不利的说法了。
10. 不必在意你是否得到了赞许
对你而言，最好的做事方式便是尽最大努力做到最好。总是想着自己得到了多少赞许，只会给你增加更大的压力。让别人知道你的工作准则，这样你就能在圆满完成工作后感到高兴和自豪。
